EMPLOYEE EXPERIENCE

A digital workplace designed for your people

Dapth deliverers Perth EX design for organisations building a digital workplace that employees choose to engage with, not one they tolerate and work around. Research-led, human-centred and connected to the technology that delivers it.

Dapth clients

Chosen by leading WA corporations, companies & state & local government

EMPLOYEE EXPERIENCE DESIGN PERTH

EX design applies the same focus to your employee journey that the best organisations apply to the customer experience.

Organisations that outperform their peers on employee retention, productivity, and satisfaction have one thing in common: they design the employee experience with the same intent as the customer experience.

The Dapth employee experience design practice applies human-centred design to the internal digital environment, understanding how employees work, where friction exists, and what a better digital workplace would look like for your people. We then connect that understanding to the intranets, portals, applications, and workflows that deliver it.

YOUR ADVANTAGE

The digital tools your employees use every day are either helping them do their best work, or stopping them.

In 2026, 84% of Australian office employees use AI at work, but only 35% have received formal training. Tools are accumulating faster than experiences are being designed. The gap is costing organisations productivity, engagement and talent.

Employee experience design is the discipline that closes that gap, taking a research-led, human-centred approach to understanding how your employees actually experience their digital work environment, then designing improvements that are grounded in those real experiences.

At Dapth, EX design isn't a standalone strategy document. It connects directly to the intranets we design, the portals we build, the workflows we automate, and the business applications we implement. The research informs the technology, and the technology delivers the experience.

BENEFITS DELIVERED

What Employee Experience design unlocks for your organisation

Better employee experiences lead to better employee outcomes. And better employee outcomes lead to better business outcomes.

A digital workplace employees want to use

Tools and environments designed around how employees really work, leading to genuine adoption, not mandated compliance.

Reduced friction in daily work

Employee journey mapping surfaces the specific points where digital tools create frustration, delay, or avoidance, and provides the evidence to fix them.

Platform consolidation

Understanding how employees actually use (or don't use) existing tools enables organisations to rationalise their digital environment with fewer tools that are better integrated and more adopted.

Improved retention and engagement

Digital work environments that support rather than frustrate employees contribute measurably to engagement scores and retention rates, particularly for knowledge workers and hybrid teams.

Design decisions grounded in evidence

EX design replaces assumptions with research, giving leadership and IT teams evidence-based recommendations for technology investment, not technology-first decisions.

Connected design and delivery

At Dapth, EX design connects directly to technology delivery, so the insights from employee research translate into better intranets, portals, and applications, not just a strategy document.

DAPTH METHODOLOGY

How we approach employee experience design

Understand. Map. Design. Deliver.

Employee Research

Interviews, observation, surveys, and digital analytics review build a picture of how employees actually experience their digital work environment. Who they are, and what they need to make their work better.

Employee Journey Mapping

Identifying friction, gaps, and opportunities in the employee experience across key journeys, onboarding, daily work, information access, collaboration, learning and career development.

Digital Workplace Assessment

Audit existing digital tools to understand what's being used, what's being avoided, what's duplicating effort, and where consolidation would improve experience without reducing capability.

EX Design & Recommendations

Future-state EX design covering digital workplace architecture, tool rationalisation, information design, and specific improvements to intranets, portals, and business applications.

Connected Delivery

EX design outputs handed directly to the Dapth intranet, portal, and application teams, or packaged as a brief for your internal team. The insights inform the build and the build delivers the experience.

PROJECT DELIVERY

Employee experience design embedded in Perth digital projects

Department of Transport - Your Move

Our work with Your Move demonstrates our ability to deliver tailored digital solutions that drive significant improvements and support long-term success.
IMDEX: Elevating Global Presence

Elevating Global Presence: How a strategic CMS shift elevated IMDEX’s global presence, providing a scalable, user-friendly solution to power their long-term success.
Perth Zoo

This custom application development project wasn't the only time we ended up working with the fluffy animals (and staff) over at Perth Zoo.
DSF Literacy & Clinical Services

We developed a comprehensive, end-to-end solution built with future trends and an ever-changing world in mind.
City of Subiaco, Perth Council CMS Development

It is everything a council website should be; a comms workhorse, local community focused, highly secure, integrated, accessible and easy to manage independently of developers.
Iluka Resources Mining Website Development Case Study

A website that is like a mine site – the good stuff is underneath the surface.
CKSC Asset Management Mobile App

Transforming complex challenges into seamless solutions, we didn’t just meet CKSC’s goals — we exceeded them, turning innovation into operational excellence and setting a new benchmark for success
Relationships Australia (WA)

This case study highlights Dapth’s commitment to providing innovative, user-centric solutions that drive long-term client satisfaction and operational success.
APM Group Corporate Website Case Study

APM is a global company that is growing exponentially. This means their audience type is wide and content strategy exceptionally active. They have served 1 million people in the last year.
City of Belmont

We took the website from the dark ages to what is now a leader in the local government web arena.

service pillars

Four ways to help you unlock your objectives

Every digital system we deliver is built on the foundations of one or more of these four service pillars.

Website Design

A high-performing website that reflects your brand and turns visitors into customers. We design and build sites that balance visual craft with measurable business performance, built on platforms that let your team stay in control.

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Content Management Systems

Give your team the power to manage, update, and publish content without relying on developers. We implement and configure CMS platforms that fit the way your organisation actually works, whether that's Kentico, Umbraco, Payload, or Sitefinity.

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Digital Experience Platforms

Connect marketing, personalisation, and content management in a single integrated platform. We deploy enterprise DXPs that let you deliver the right experience to the right audience at scale, with the data to prove it's working.

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eCommerce Experience

Turn your digital store into a revenue engine. We design and build eCommerce experiences that reduce friction at every stage, from discovery to checkout to return visit, so your store converts and retains.

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Service Design

Map the full customer journey and redesign it around what people actually need. We use research, co-design, and prototyping to create services that are efficient for your organisation and seamless for your customers.

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Software Development

Custom software built to your exact requirements, scalable, secure, and maintainable from day one. From web platforms to enterprise applications, we deliver full-stack solutions using the right technology for your problem, not the easiest one for us.

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ERP & Operations Integration

Connect your ERP, CRM, finance, and operational systems so data flows freely and your team works from a single source of truth. We integrate complex environments without disrupting the business that's running through them.

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Product Design

Translate business requirements into well-designed digital products. We combine UX research, prototyping, and iterative design to build products that solve real problems, gain genuine adoption, and hold up under real-world use.

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Business Application Development

Purpose-built applications that replace spreadsheets, workarounds, and legacy tools. We scope, design, and develop business applications that match the complexity of your operations, built for the people who'll use them every day.

Business Process Automation

Identify where manual effort is slowing you down and eliminate it. We design and implement process automation solutions that reduce cost, reduce error, and give your people time back for the work that actually requires them.

AI Enablement

Embed intelligence into your systems so your business becomes more capable as it grows, not more complex. We design and build AI solutions on your own data: smart search, document processing, embedded copilots, and content automation.

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FREQUENTLY ASKED

Answers to your questions

01

Employee experience design (EX design) is the practice of applying human-centred design methods to the internal employee environment, understanding how employees experience their work, where friction exists in their digital tools and processes, and designing improvements that support better outcomes. It's the internal equivalent of customer experience design: the same research methods, the same journey mapping, the same co-design approach, applied to the people inside the organisation rather than the customers outside it.
02

EX design and HR are complementary disciplines. HR is responsible for the policies, processes, and programmes that govern the employee relationship. EX design is about how those policies and processes are experienced in practice, particularly in the digital environment. A good leave management policy delivered through a confusing, clunky HR portal is a poor employee experience. EX design addresses the experience layer, the digital interfaces, information architecture, and workflows that employees interact with every day.
03

EX design is the upstream research and design discipline that informs what your intranet, portals, and applications should do and how they should be structured. Without EX design, technology decisions tend to be made based on IT requirements, vendor capability, or what other organisations are doing, not on what your specific employees need. With EX design, the technology investment is grounded in evidence: you build what your people actually need, configured the way they actually work. At Dapth, EX design connects directly to our intranet, portal, and application teams.
04

A focused EX design engagement, employee research, journey mapping, digital workplace assessment, and design recommendations, typically takes 6–10 weeks. Engagements that include co-design workshops, multi-site research, and detailed digital workplace blueprinting run 10–16 weeks. For organisations integrating EX design into a broader intranet or portal delivery programme, the design phase runs concurrently with project setup and platform architecture.
05

No. EX design is valuable for any organisation where employees' ability to do their best work depends on digital tools, which describes most modern organisations regardless of size. For smaller organisations, EX design is often faster and more focused, a targeted assessment and a set of clear recommendations can be delivered in 4–6 weeks. The principles are the same: understand how your people work, identify where your digital environment is getting in the way, and fix the things that matter most.

Ready to understand what your employees actually experience every day?

Tell us about your organisation, your team size, and the digital workplace challenges you're seeing. We'll scope an EX design approach that makes a measurable difference.

A digital workplace designed for your people