Dapth clients

Chosen by leading WA corporations, companies & state & local government

ECOMMERCE EXPERIENCE PERTH

Ecommerce designed for how your customers really shop

Most Perth ecommerce agencies build stores. Dapth designs buying experiences and operational retail systems, where every step from product discovery to checkout to post-purchase is intentional, connected and optimised for conversion. Delivered for organisations including Perth Zoo, where a rebuilt online experience drove measurable increases in ticket sales and membership sign-ups, transforming them into a 24-hour business.

85% of our ecommerce clients remain with Dapth after launch for ongoing conversion optimisation and system enhancements because the work that improves revenue doesn't end at go-live.

YOUR ADVANTAGE

A store that's hard to use loses the customers you paid to attract.

Traffic without conversion is an expensive problem. Most ecommerce issues aren't product problems, they're experience problems. Confusing navigation, slow load times, friction at checkout and experiences that weren't designed for mobile are where sales are lost.

Dapth approaches ecommerce as a customer experience discipline, not a development task. We start with your customer, how they discover, evaluate, and decide to buy, and design from that journey to the platform and the code.

We build on platforms that integrate with your wider digital ecosystem: your CRM, your ERP, your marketing automation, and your content strategy. Because ecommerce doesn't start at the product page and it doesn't end at the receipt.

BENEFITS DELIVERED

What a Dapth ecommerce experience unlocks for your brand

More revenue from the customers you already have.

Higher conversion rates

Purpose-designed product pages, navigation and checkout flows that streamline shopping for your your customers, reduce drop-off and increase completed purchases.

Mobile experiences that convert

Over 60% of all online purchases are made on mobile. Every Dapth ecommerce store is mobile-first, designed for one-touch navigation, fast loading and frictionless checkout on small screens.

Lower cart abandonment

Streamlined checkout, guest purchase options, clear shipping and returns information, and progress indicators are the small details that keep customers moving.

Repeat purchase & loyalty

Post-purchase experience design, confirmation, onboarding, loyalty mechanics and re-engagement, that turns a single transaction into a long-term customer relationship.

Integration with your business systems

Stock management, CRM, ERP, and fulfilment, connected to your ecommerce platform so orders, customers and inventory stay in sync without manual reconciliation.

Performance & reliability

Fast load times (Core Web Vitals compliant), secure hosting, and scalable infrastructure that handles traffic peaks without downtime during your highest-value moments.

DAPTH METHODOLOGY

How we design and build ecommerce experiences

Customer journey first. Platform second. Always.

Customer & Journey Research

We map how your customers discover, evaluate, and purchase, including where they drop off now. User research, analytics review and competitor analysis before design or development decisions.

Experience Design

Information architecture, product discovery flows, mobile-first UX design, checkout optimisation and brand-aligned visual design, all prototyped and tested before build.

Platform & Integration Architecture

Platform selection and technical architecture including payment gateway, CRM, ERP, inventory and fulfilment integrations. Built for your operational requirements, not just the storefront.

Build & Testing

Front-end development, platform configuration, integration build and performance optimisation. Cross-device and cross-browser testing, including checkout flow testing with real user scenarios.

Launch & Optimisation

Go-live, post-launch monitoring, and an ongoing optimisation programme of A/B testing, analytics review, and iterative improvements based on real customer behaviour data.

PROJECT DELIVERY

Ecommerce experiences that delivered for Perth organisations

Department of Transport - Your Move

Our work with Your Move demonstrates our ability to deliver tailored digital solutions that drive significant improvements and support long-term success.
IMDEX: Elevating Global Presence

Elevating Global Presence: How a strategic CMS shift elevated IMDEX’s global presence, providing a scalable, user-friendly solution to power their long-term success.
Perth Zoo

This custom application development project wasn't the only time we ended up working with the fluffy animals (and staff) over at Perth Zoo.
DSF Literacy & Clinical Services

We developed a comprehensive, end-to-end solution built with future trends and an ever-changing world in mind.
City of Subiaco, Perth Council CMS Development

It is everything a council website should be; a comms workhorse, local community focused, highly secure, integrated, accessible and easy to manage independently of developers.
Iluka Resources Mining Website Development Case Study

A website that is like a mine site – the good stuff is underneath the surface.
CKSC Asset Management Mobile App

Transforming complex challenges into seamless solutions, we didn’t just meet CKSC’s goals — we exceeded them, turning innovation into operational excellence and setting a new benchmark for success
Relationships Australia (WA)

This case study highlights Dapth’s commitment to providing innovative, user-centric solutions that drive long-term client satisfaction and operational success.
APM Group Corporate Website Case Study

APM is a global company that is growing exponentially. This means their audience type is wide and content strategy exceptionally active. They have served 1 million people in the last year.
City of Belmont

We took the website from the dark ages to what is now a leader in the local government web arena.

service pillars

Four ways to help you unlock your objectives

Every digital system we deliver is built on the foundations of one or more of these four service pillars.

Website Design

A high-performing website that reflects your brand and turns visitors into customers. We design and build sites that balance visual craft with measurable business performance, built on platforms that let your team stay in control.

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Content Management Systems

Give your team the power to manage, update, and publish content without relying on developers. We implement and configure CMS platforms that fit the way your organisation actually works, whether that's Kentico, Umbraco, Payload, or Sitefinity.

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Digital Experience Platforms

Connect marketing, personalisation, and content management in a single integrated platform. We deploy enterprise DXPs that let you deliver the right experience to the right audience at scale, with the data to prove it's working.

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eCommerce Experience

Turn your digital store into a revenue engine. We design and build eCommerce experiences that reduce friction at every stage, from discovery to checkout to return visit, so your store converts and retains.

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Service Design

Map the full customer journey and redesign it around what people actually need. We use research, co-design, and prototyping to create services that are efficient for your organisation and seamless for your customers.

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Software Development

Custom software built to your exact requirements, scalable, secure, and maintainable from day one. From web platforms to enterprise applications, we deliver full-stack solutions using the right technology for your problem, not the easiest one for us.

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ERP & Operations Integration

Connect your ERP, CRM, finance, and operational systems so data flows freely and your team works from a single source of truth. We integrate complex environments without disrupting the business that's running through them.

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Product Design

Translate business requirements into well-designed digital products. We combine UX research, prototyping, and iterative design to build products that solve real problems, gain genuine adoption, and hold up under real-world use.

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Business Application Development

Purpose-built applications that replace spreadsheets, workarounds, and legacy tools. We scope, design, and develop business applications that match the complexity of your operations, built for the people who'll use them every day.

Business Process Automation

Identify where manual effort is slowing you down and eliminate it. We design and implement process automation solutions that reduce cost, reduce error, and give your people time back for the work that actually requires them.

AI Enablement

Embed intelligence into your systems so your business becomes more capable as it grows, not more complex. We design and build AI solutions on your own data: smart search, document processing, embedded copilots, and content automation.

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FREQUENTLY ASKED

Answers to your questions

01

A good ecommerce experience makes it easy for the right customer to find the right product and complete a purchase with as little friction as possible, on any device. The fundamentals are fast load times, intuitive navigation, clear product information, a streamlined checkout, and trust signals at every step. Beyond the basics, good eCommerce experiences are personalised, mobile-optimised, and integrated with the rest of the customer relationship, not just a standalone store.
02

Dapth builds ecommerce experiences on platforms that best fit your requirements and integrate with your wider digital ecosystem. For organisations with a CMS already in place (Kentico, Umbraco, Payload), we extend ecommerce capability within that platform. For others, we assess the right approach, which may include headless ecommerce architecture, Shopify for the right use case, or custom-built commerce solutions for organisations with specific operational requirements. We recommend based on your needs, not platform preference.
03

We agree on the metrics that matter to your business before build begins, conversion rate, average order value, cart abandonment rate, mobile conversion rate, repeat purchase rate, and customer lifetime value. These become the benchmarks against which we design, build, and optimise. Post-launch, we run an ongoing optimisation programme using real customer behaviour data from your analytics platform.
04

A focused ecommerce experience, UX design, platform build, payment integration, and launch, typically takes 10–16 weeks. Projects with complex product catalogues, multiple system integrations (ERP, CRM, inventory), or significant content migration run 16–24 weeks. We provide a detailed timeline after discovery and scoping.
05

Both. We frequently work with organisations that have an existing store with conversion problems, where UX auditing, checkout redesign, and performance optimisation deliver meaningful improvements without a full rebuild. For organisations on legacy platforms or with fundamental structural problems, a rebuild is often the right answer. We'll give you an honest assessment after reviewing your analytics and current experience.
06

Yes. Dapth has delivered ecommerce integrations with Odoo ERP, Microsoft Dynamics 365, MYOB, and custom inventory management systems. Connecting your eCommerce platform to your operational systems means stock accuracy, automated order processing, and real-time customer data, without manual reconciliation between systems.

Ready to build an ecommerce experience that converts?

Tell us about your products, your customers, and your current conversion challenges and we'll scope a solution specifically for your business.