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Customer experience design shapes every digital touchpoint your customers encounter, from your website to your service processes, so those interactions feel intuitive, build trust, and drive results. Dapth's CX work covers website design, content management systems, digital experience platforms, eCommerce, and service design. Well-designed CX reduces drop-off, increases conversion, and gives customers a reason to return.

When employees can find what they need, complete tasks quickly, and work through systems that make sense, productivity rises and frustration falls. Dapth's EX work covers intranets, employee portals, business applications, workflow automation, and experience design research. Organisations that invest in EX typically see faster onboarding, lower IT support load, reduced errors from manual processes, and stronger staff retention.

We build and connect the systems that run your business day-to-day: custom software, ERP and CRM integrations, business applications, and process automation tools. We also design the products and digital workflows that sit inside these systems. Our goal is to reduce dependence on manual effort and fragmented tools, and replace them with data-driven, automated, and maintainable solutions.

Digital consultancy is the strategic work that happens before, during, or between technology projects, roadmapping, technology selection, business case development, AI readiness assessments, and independent review of existing systems. You need it when you're about to invest significantly in technology, when your current digital environment is fragmented and costly to maintain, or when leadership needs a clear and credible plan for the next 12-36 months.

In most cases, yes. AI works best when layered into existing systems rather than requiring a full rebuild. We most commonly build RAG-powered search tools over intranets and document libraries, embedded copilots inside business applications, document processing pipelines for form-heavy workflows, and AI-assisted content tools inside your CMS. All AI work starts with a feasibility assessment on your real data, and roughly a third of those assessments result in us recommending a simpler automation instead, because it achieves the same outcome faster and cheaper. That is the recommendation you won't get from a vendor whose only product is AI. 

We work with WA state and local government, resources and mining, health and aged care, and commercial organisations across retail, education, and not-for-profit sectors. Clients include the Department of Transport, Department of Water and Environmental Regulation, the cities of Subiaco, Belmont, Vincent, Cockburn and South Perth, IMDEX, Iluka, Pilbara Minerals, and Clough. Public sector work involves WCAG 2.1 AA accessibility compliance, IRAP-aligned hosting, and WA State Supply Commission procurement requirements, all of which our team has delivered against across more than a dozen government engagements.

Get in touch via our contact page or call us directly. Every engagement moves through four phases: Pre-flight (free, 1-2 weeks) maps your goals and constraints into a brief and rough cost band. Discovery (paid, 2-6 weeks) delivers fixed scope, design direction, and a project plan. Build runs in two-week sprints with fortnightly demos against a shared backlog. Launch and beyond covers deployment, training, and transition to ongoing support. You are never locked in beyond the current phase.

Most projects fall between $50,000 and $500,000 depending on scope, integration complexity, platform licensing, and the ongoing support model. As a rough guide: a corporate website rebuild typically lands at $50k-$120k, an intranet or portal at $80k-$250k, and custom software with multiple integrations at $150k-$500k+. We scope in two stages, a paid discovery that locks requirements, then a fixed-price or capped time-and materials build, so you see the real number before committing to delivery.