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The City of Canning is a digitally focused council, who use their website to do more than tell you when to put your bins out. 

To shape the City of Canning's future digital efficiency through web, we started by conducting a series of workshops identifying core needs, objectives, key internal users, external user personas and main issues with the current CMS. 

Using this in-depth information, we were able to clearly define a strategy to support the wide range of digital goals and unlock new and exciting opportunities.

We wanted a clear business case to explain why their current CMS (Sitecore) as a technology was not suitable, and what else would suit them now and in future. Previously they were using a CMS platform that charged a subscription fee on a user/traffic basis – making it essentially impossible to budget and in this case, an eye watering surprise bill at the end of a billing period!

Our digital team migrated thousands of content pages by moving content management platform, with zero loss of data, whilst saving thousands in fees.

In the end, what we developed was a comprehensive end-to-end solution built in line with future trends in a fast-changing world. The website showcases all that the City of Canning has to offer, making accessible numerous services online.

“Previously they were using a CMS platform that charged a subscription fee on a user/traffic basis – making it essentially impossible to budget and in this case, an eye watering bill only realised once it was too late.”

We asked the people of Canning to tell us what they want.

A key goal for the project was to leverage user insights and collect valuable data to help the city continue to transform their organisation with data driven decisions. Reviewing analytics and learning from insights, allowed us to understand the kind of user engaging with the site, and what information or features they were looking for.

It was also clear that the City of Canning’s internal team needed to have control of the site on a daily basis, and the more staff who had the ability to make changes, meant less content delays. Full training was delivered (and regularly conducted over time) to ensure that timely, new and relevant content was being added onto the site. 

The website post-delivery would remain agile and that was something very important to the internal team. 

Give it to me straight doc...what did the Dapth team actually do?

We used the website to highlight information to end users, making it easy for them to find what they are looking for, but more importantly, the staff felt confident in managing the site. 

From bin days, to ranger services and an easy-to-use CMS, this website has it all. 

The project included:

  • Complete website; user experience and user interface
  • Information architecture advisory and content restructuring
  • CMS Migration; Sitecore content uploaded onto Kentico ready for launch
  • Development of custom features such as events calendar, and online document management
  • Website hosting and ongoing developer support

We are proud of the migration side of the project which saved hundreds of hours for The City of Canning team and helped them get their site live post-delivery. 

We transferred a stack of data all to the new website with zero errors, exposures, or loss:

  • 551 web pages (and their page SEO keywords)
  • 2,085 linked documents
  • 125 news items / articles
  • 30 events in full
  • 40 dynamic document listing widget instances

What did we love about this project?

  1. Content workflows – No more content bottlenecks. Workflows helped to manage who can publish what to website, allowing departments to individually upload new content pages with administrators having the final say.
  2. Version control – This allows administrators to roll back (or preview) previous versions of a content with a click of a button.
  3. Form builder and database – The council can build new forms or edit then within the CMS, all form entries are saved and accessible online, or can be downloaded as an excel spreadsheet.
  4. Administration interface – Kentico offers one of the most simplistic views of managing the ‘backend’ of a website, with the bonus of user roles controlling who can see what features (or make changes to).
  5. User and role management – This allowed departments staff to upload or edit their own content areas, with main administrators having the main power to ‘approve’ and ‘publish’ or ‘request changes’.
  6. Stable and secure platform – Kentico is highly secure, and this was essential for a local council within Australia.
  7. Cost effective licenses – Kentico has an upfront yearly cost, that keeps budgeting simple. This includes all their features, and it does not require additional ‘plugins’ that are billed separately.

What features does your local council website need? 

Enough about us. 

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