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"Dapth’s successful redevelopment of the City of Cockburn’s intranet almost a decade ago, serves as a testament to our capability and commitment to delivering innovative digital solutions."


This case study highlights Dapth’s successful redevelopment of the City of Cockburn’s intranet, demonstrating our commitment to enhancing user experience and operational efficiency through innovative digital solutions.

 

The process

Transforming Connectivity  

The Challenge

The City of Cockburn's existing intranet faced significant challenges that hindered its effectiveness in supporting staff in their daily operations. It was underutilised, with staff struggling to access relevant documents and updates, often resulting in important messages being overlooked. It lacked engaging features that would encourage regular interaction and contributions from users. 

Compounding these issues was a complex navigation system that made it difficult for staff to find the information they needed, leading to frustration and decreased productivity.  


The Solution

Dapth proposed a comprehensive solution to revitalise the City of Cockburn’s intranet by implementing the Kentico CMS platform, which offered a user-friendly interface and robust content management capabilities. We focused on enhancing the intranet's functionality by creating custom page templates that allowed different user groups to manage their own content efficiently. 

To improve accessibility, we integrated a powerful site-wide search feature and redesigned the homepage to include essential web parts for quick access to documents, news, and updates. Additionally, we established individual landing pages for each directorate, streamlining access to relevant information. 

Recognising the importance of staff engagement, we also provided extensive training sessions on the Kentico Form Builder and other tools to empower users to fully leverage the new platform, fostering a collaborative and interactive environment. 

Steps

To ensure the successful redevelopment of the City of Cockburn’s intranet, Dapth followed a structured and collaborative approach, encompassing several key steps. 


Discovery & Analysis

Conducted interviews and workshops with staff to identify pain points and desired features.

Development

Utilised Kentico CMS to create an intuitive layout, incorporating feedback from staff to enhance usability.

Redesign 

Introduced web parts for documents, latest news, and quick links, along with a floating navigation bar for easier access. 

Directorate Landing Pages

Developed individual landing pages for each directorate, allowing for tailored content and easy access to departmental information. 

News and Events Module

Configured a central module to collate updates and events from all business units, improving visibility and engagement. 

Training & Implementation 

Delivered comprehensive training sessions on the Kentico Form Builder and search

A profound impact

By leveraging the robust capabilities of the Kentico CMS platform, we addressed key challenges faced by the council, resulting in a more engaging, accessible, and user-friendly intranet. 

The redevelopment of the City of Cockburn’s intranet led to significant improvements across various areas. Staff began to engage with the intranet regularly, utilising it as a primary resource for information, which resulted in a notable increase in daily interactions. The enhanced search functionality and intuitive design greatly reduced the time employees spent locating documents and relevant information, boosting overall efficiency. 

Communication was streamlined, with key messages effectively reaching all staff members, ensuring important updates were not overlooked. Furthermore, the training initiatives empowered employees to manage their own content, fostering a culture of collaboration and self-sufficiency within the organisation.

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