Perth Experience Design Services
Experience Design
Perth’s leading Experience Design team, helping organisations make every interaction count and crafting journeys people remember, for all the right reasons.
Who we've worked with
Choose Dapth
Why organisations choose Dapth for Experience Design
In a world where expectations are always rising, Dapth helps you stay ahead. Experience Design is the art of shaping meaningful journeys across every touchpoint, digital or physical. We help you create experiences that lift loyalty, grow your brand and set you apart from the competition.
Our approach delivers consistent growth in revenue and retention for clients across sectors.
We blend data, empathy, and agile sprints so changes land quickly, then stick.
Experience-led businesses not only attract attention—they become the brands that people come back to, and recommend.
Benefit #1 Accelerate growth
Best-in-class experience design delivers measurable uplift in revenue, loyalty and brand reputation. Our clients see more repeat business, better reviews, and sharper differentiation in crowded markets.
Benefit #2 – Reduce friction, lower costs
Intuitive, well-designed services make it easy for customers and staff to get what they need—solving problems quickly, reducing complaints and deflecting support costs.
Benefit #3 – Build an unfair advantage
In Australia and beyond, the best brands win with the easiest, most memorable experiences. We’ll help you distil what makes you different, and craft touchpoints that are simple to use and a joy to engage with.
Our Methodology
Our methodology sets us apart
At Dapth, we’re human-centred from day one—listening to your customers, users and teams to ensure solutions are driven by real needs.
Creating deep human-centred understanding of your user needs, organisational drivers, context of your ecosystem. We triangulate this with your detailed requirements and project goals.
- Digital strategy & road mapping
- Internal communication strategy
- Business analysis
- Technology landscape review & matrix
- Functional & non-functional requirements
- Data & analytics review
Crafting the digital experience of your users and teams, whether public, customer, employee stakeholders or partners - all aligned with WA Government digital accessibility standards.
- System architecture
- User interface Design (UI)
- User experience design (UX)
- Persona’s & user type identification
- Prototypes & wireframes
- User workshops
The technical building of a digital solution: Coding, integration with existing digital ecosystem and building.
- Software development
- Website development
- Intranet & extranet development
- Portal development
- Application development
- API development & integration
User Testing We go through the built solution and make sure it’s up to code.
Training. Ensuring you and your team get the most from all the functionality
- Admin training (Single or Group)
- User testing & troubleshooting
- Code review
- Agile bug fixing or feature updates
- Guides & technical manuals
- Test Procedures
The ongoing digital support you need to keep and improve ‘business as usual’.
- Website updates & upgrades
- Data migration
- (Import / Export)
- Website / email hosting
- Domain name management
- SSL Certificates
- Support Desk
See how we can transform your organisation
If you want to raise your game and make every experience count, talk to our Perth-based team.
Our Projects
Some of our successful Experience Design projects
APM Group Corporate Website Case Study
- Website Migration
- Website Development
- Website Design
- User Experience
Relationships Australia (WA)
- Intranet Development
- Integration Development
Our impact
Don't just take our word for it
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Dapth have transformed us into a 24 hour business...Sales increased 77%, Membership increased 49% from the same month in the previous year...
Claire Wright
Executive Director Perth Zoo
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With their expertise, communication skills and customer-focused approach, I would recommend Dapth to any organisation.
Daniel Rodriguez
Program Manager IMDEX
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Working with Dapth has greatly enhanced the City of Belmont’s website. The newly launched website has improved our resident’s online experience... Their hybrid solution is technically sound, aesthetically appealing and meets our security requirements.
Rajan Sharma
Information Technology Manager City of Belmont
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From strategy to execution, they’ve helped us navigate the complexities of digital transformation with ease and efficiency.
David Johnson
IT Director Iluka
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Dapth conducted a thorough assessment of our brand, position, and requirements... and we couldn’t be happier. The Dapth team consistently provide exceptional service, and we wouldn’t hesitate to recommend them to any business looking to upgrade their technology.
Amanda Zampogna
Communications Manager Clough
Haven’t found what you’re looking for? Browse our services.
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Perth Customer Experience (CX) ServicesPerth’s leading CX team, helping organisations design experiences customers remember for the right reasons.Learn more
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Perth Product Design ServicesPerth’s leading Product Design team, taking you from strategy to lasting impact with digital products that deliver value and that people love to use.Learn more
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Perth Service Design ServicesPerth’s leading Service Design team, helping organisations unlock smarter service delivery and build services that actually work for people.Learn more
Experience Design Specialists
Perth Experience Design Team
Work with a down-to-earth, Perth-based team with proven experience across Australia in retail, government, not-for-profit and digital businesses. We love co-creating with clients for real, lasting change.
We Explain Digital
Experience Design Frequently Asked Questions
CX covers the entire customer journey from first impression to renewal; Experience Design zooms in on how every single touchpoint—digital or face-to-face—works, feels and delivers value. Dapth brings them together for maximum impact.
No—smaller businesses often see the fastest results. Our agile, nimble approach means even modest teams get big wins.
Every project meets Australian accessibility and privacy legal standards, protecting your brand and your users.
We set up dashboards, feedback systems, and review cycles so you can track improvements in satisfaction, completion, conversion, loyalty and costs.
It’s our blend of local experience, award-winning partnerships, and a reputation for delivering practical results quickly—helping you own your market segment.
News & Updates
Insights
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Dapth welcomes new Project Management Lead, Pete Boston2025 2 min readWe’re thrilled to announce that Pete Boston has joined Dapth as our new Project Management Lead, bringing over two decades of leadership experience across some of Australia and the UK’s top creative and digital agencies. His appointment marks an exciting moment for Dapth as we continue to grow our capabilities and deliver innovative solutions to our clients.
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Dapth is quietly making waves in 20252025 5 min read2025 is off to a winning start for Dapth. With four major awards already under our belt, we're proud to be recognised for the strategic, human-centred work we do — and excited for what’s next.
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CMS Security Showdown: Why WordPress and Drupal Keep Getting Hacked2025 5 min readOpen-source CMS platforms like WordPress and Drupal power millions of websites and attract just as many security threats. From plugin exploits to core vulnerabilities, we unpack the biggest hacks of the past five years and show how a secure enterprise CMS can help you stay protected.
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Using Payload CMS to Build Flexible, Scalable Digital Solutions at Dapth2025 5 min readLooking for a CMS that’s secure, scalable, and built for performance? Discover why Payload CMS is becoming the go-to platform for developers and content teams and how Dapth is using it to deliver flexible, future-proof digital solutions.
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Designing with Purpose: Dapth’s Growing Design Team and Our New Service Design Offering2025 5 min readDigital design at Dapth is evolving. We’ve expanded our team and introduced Service Design as a new offering - helping clients solve complex challenges through human-centred, strategic thinking. Discover what it means and how it can benefit your organisation.
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Elevating the Digital Customer Experience (DCX): A Guide for Senior Technology and Marketing Leaders2025 5 min readWhat do Amazon, Netflix, and Airbnb have in common? They’ve mastered the art of Digital Customer Experience (DCX). Discover how your organisation can do the same — with real impact across engagement, loyalty, and ROI.
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7 Reasons Why Digital Projects Fail2025 5 min readYou may have used the term yourself or have heard it used in conversation. For years 'digital strategy' has become a buzz word and finds itself used in conversations about achieving ambiguous goals.
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Decoding the Benefits of Local Website Development Services2025 7 min readWhen considering a website development partner, the choice can be overwhelming – but there are clear advantages in opting for local services. Learn the benefits.
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Demystifying Digital Transformation: a Step-by-Step Guide2025 6 min readDigital transformation is when an organisation fundamentally rethinks their operations. Understanding and demystifying the process is crucial to success - learn how.
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Why Your Business Needs Digital Marketing in 20242025 9 min readAdvance your business in 2024 with digital marketing. Uncover why it's essential for success in today's competitive landscape.
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Why Do Websites Always Have a Different Price Tag?2025 6 min readHave you ever wondered how much a new website would cost, but found it confusing as there never seems to be a straightforward answer?
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What Does a Digital Transformation Team Look Like?2025 6 min readIs a digital transformation team something you can outsource? Or is this AI powered, offshoring, quick-fix world leading us down a confusing world?
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Form and Function: The Power of Custom Widgets2025 6 min readWith outsourcing now a standard business practice, there are benefits and vulnerabilities in the IT world - learn what they are and how to mitigate them.
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How Australian Businesses Benefit From Digital Transformation2025 8 min readWith the dynamic landscape of the business world constantly evolving, digital transformation is necessary to meet customer demands. Learn how it can benefit Australian businesses.
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Dapth unlocks the power of Xperience by Kentico2025 5 min readEarly in 2025, we’ve just launched a brand-new website, rarely a simple project for a digital consultancy… Our design and development team are proud to be digital people behind the launch of the first West Australian XbyK website.
Contact
Talk to us
See how we can transform your organisation with customer experience that actually delivers for your customers and your bottom line.