Perth CX

Perth’s leading CX team, helping organisations design experiences customers remember for the right reasons.


Who we've worked with

Choose Dapth

Why organisations choose Dapth for CX

Customer experience isn’t an add-on for us – it’s the way we help organisations grow with confidence. Our team partners with leaders across Australia to design and deliver human-centred journeys that lift loyalty, reduce friction and unlock new revenue.

•    Deep CX and service design expertise across private, public and not for profit sectors.

•    A practical, evidence-based approach that balances customer needs with operational reality.

•    Hands-on support from discovery to delivery, so change creates impact.

•    Clear connection between CX improvements and measurable business outcomes.

Benefit #1 Unlock growth with CX

When CX is done well, it becomes one of your most reliable growth engines. We help you understand where customers get stuck, what matters most to them and how to turn every interaction into a moment that builds trust and loyalty.

Through tailored discovery and journey work, you gain the clarity to prioritise the right changes, fast. That means more repeat business, stronger advocacy and a clearer path to hitting your targets.

Benefit #2 – Reduce costs and complexity

Great CX is not about doing more – it’s about doing what matters, more efficiently. We streamline services, simplify processes and make it easier for employees to create value and for customers to self-serve where it makes sense.

By redesigning journeys and channels, we help reduce avoidable contacts, lower support costs and free your team to focus on higher value work, without compromising on care or compliance.

Benefit #3 – Create a distinctive advantage

In crowded Australian markets, customers switch quickly after just one poor experience. We work with you to create experiences that feel consistent, accessible and unmistakably on-brand.

From digital touchpoints to frontline interactions, we help your organisation become easier to deal with, easier to recommend and harder to leave.

Our Methodology

Our methodology sets us apart

Creating deep human-centred understanding of your user needs, organisational drivers, context of your ecosystem. We triangulate this with your detailed requirements and project goals.

  • Digital strategy & road mapping
  • Internal communication strategy
  • Business analysis
  • Technology landscape review & matrix
  • Functional & non-functional requirements
  • Data & analytics review

Crafting the digital experience of your users and teams, whether public, customer, employee stakeholders or partners - all aligned with WA Government digital accessibility standards.

  • System architecture
  • User interface Design (UI)
  • User experience design (UX)
  • Persona’s & user type identification
  • Prototypes & wireframes
  • User workshops

The technical building of a digital solution: Coding, integration with existing digital ecosystem and building.

  • Software development
  • Website development
  • Intranet & extranet development
  • Portal development
  • Application development 
  • API development & integration

User Testing   We go through the built solution and make sure it’s up to code.

Training. Ensuring you and your team get the most from all the functionality

  • Admin training (Single or Group)
  • User testing & troubleshooting
  • Code review
  • Agile bug fixing or feature updates
  • Guides & technical manuals
  • Test Procedures

The ongoing digital support you need to keep and improve ‘business as usual’.

  • Website updates & upgrades
  • Data migration 
  • (Import / Export)
  • Website / email hosting
  • Domain name management
  • SSL Certificates
  • Support Desk

See how we can transform your organisation

If you’re ready to lift loyalty, reduce effort and grow with confidence, our team is ready to help.

Our Projects

Some of our successful CX projects

Department of Transport - Your Move

  • Portal Development
  • User Experience
  • Website Development
  • Website Migration
Department of Transport - Your Move
Laptop showcasing the Department of Transport - Your Move website made by Dapth

Perth Zoo Website Case Study

  • Integration Development
  • Portal Development
  • Website Development
Perth Zoo Website Case Study
Showcasing the Perth Zoo website made by Dapth

Our impact

Don't just take our word for it

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CX Specialists

Perth CX Team 

Our Perth-based CX specialists bring service design, research, facilitation and delivery experience from across Australia. You’ll work with a senior team that understands local markets, regulatory requirements and the realities of leading change inside busy, fast-moving organisations.

We Explain Digital

Frequently Asked Questions

Customer experience can feel broad. These answers cover the questions organisations most often ask when they’re getting started or levelling up.

CX is the way customers perceive every interaction they have with your organisation – across channels, devices and teams, from first awareness through to purchase and ongoing support.

CX looks at the whole journey and how everything fits together. UX focuses on the usability and satisfaction of a single touchpoint or product, such as a website, app or form.

Short, focused engagements like audits or journey mapping typically run for 4–12 weeks. Full CX programs that include design and implementation usually span 3–6 months, depending on scope and complexity.

Clients often see improvements such as increased NPS and satisfaction, reduced costs to serve, fewer complaints and clearer alignment between CX and business performance.

News & Updates

Insights

Contact

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See how we can transform your organisation with customer experience that actually delivers for your customers and your bottom line.